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Citizens' Charter
CITY ADMINISTRATOR’S OFFICE |
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LOCATION: Office of the City Mayor, 2nd Level, East Wing, City Hall, Silay City |
| The City Administrator’s Office designs and plans strategies and manages plans and projects of the City Mayor’s Office. This Office is the direct link of every individual, organization, group or sector who wishes to communicate to or need the approval of the City Mayor. It assists in the overall coordination of the work, as well as the organizational development of local government units and its offices. It establishes and maintains a personnel program to promote career development and uphold the merit principle. This office is in the frontline of the delivery of administrative support services, particularly those related to the situations during and in the aftermath of man-made and natural disasters and calamities. |
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Communications, letters, business permits, applications, endorsements, disbursements, purchases and requests for governmental services, programs, job orders, clearances, certifications, as well as medical and financial aids to indigents are administratively scrutinized and evaluated before it is approved and signed. |
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Schedule: 8:00 am to 5:00 pm – Monday to Friday |
| Follow These Steps | It Will Take You | Please Approach |
Submit documents required to the receiving clerk or employee-in-charge |
1 minute | Front Desk / Receiving Personnel |
CMO Staff assesses and processes the documents as requested: |
5 minutes |
Front Desk / Receiving Personnel |
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5 minutes
5 minutes 5 minutes |
Front Desk / Receiving Personnel City Admin. Personnel City Admin. Personnel |
The City Mayor signs and approves the requested documents |
5 minutes | City Administrator |
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5 minute | Front Desk / Receiving Personnel |
HUMAN RESOURCEMANAGEMENT OFFICE |
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LOCATION: 3rd Level, Annex Bldg., Silay City |
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The Human Resource Management Office performs various human resource management programs such as recruitment and selection, human resource development and training, welfare and benefits administration, maintains human resource information system, and other human resource management and development services. |
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PROVISION OF EMPLOYMENT OPPORTUNITY WITHIN THE CITY GOVERNMENT |
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Applications for employment in the City Government are open to anyone, provided they meet the qualifications of the vacant position. List of vacant positions are posted in three (3) conspicuous places in the city hall and every department is notified through a memorandum with the list of all vacant positions. A Personnel Selection Board evaluates and screens all applicants and makes recommendations to the Appointing Authority. |
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The Personnel Selection Board (PSB) is composed of: |
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None |
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| Follow These Steps | It Will Take You | Please Approach |
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HRMD Staff / |
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5 minutes |
HRMO II |
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10 minutes |
HRMO II |
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2 days | HRMO II |
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1 day |
PSB Secretariat |
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2 weeks |
HRMO IV |
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½ day | HRMO IV |
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1 day upon receipt of the complete requirements |
HRMO II |
PUBLIC EMPLOYMENT SERVICES OFFICE |
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LOCATION: 1st Level, City Hall, Annex Bldg., Silay City |
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Job seekers may go to the Public Employment Service Office (PESO) to explore simultaneously various employment options and seek assistance about overseas employment and labor market information both local and international. PESO is the venue where different recruitment agencies conduct their recruitment activities and likewise post their job vacancies both local and overseas. Job seekers are also assisted on how to browse on the websites of the Department of Labor and Employment (DOLE), Philippine Overseas Employment Agency (POEA), Overseas Workers’ Welfare Administration (OWWA), Technical, Education and Skills Development Authority (TESDA), and list of accredited recruitment agencies. |
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| Job seekers, returning oversees Filipino workers, families of overseas Filipino workers and recruitment agencies may avail of the services of the Silay City Public Employment Service Office |
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All concerned clientele are free to come to the PESO every Monday to Friday, 8:00 a.m. to 5:00 p.m. Clientele availing of the services of the PESO are required to register on the logbook for documentation purposes. Data such as name, address, skills, contact number and purpose of the visit is required for future reference. One-on-one assistance by the PESO staff is made available anytime during office hours, including browsing of the website in the internet of the other attached agencies mentioned above. |
PERMITS AND LICENSES DIVISION |
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LOCATION: 1st Level, City Hall, Annex Bldg., Silay City |
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The Permits and License Division under the Office of the City Mayor takes charge of the issuance of Business Permit/Mayor’s Permit, Mayor’s Clearance and Special Permits. The Office is open from 8:00 a.m. to 5:00 p.m. |
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The following Permits and Licenses are issued by the Office: |
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BUSINESS PERMIT |
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| Follow These Steps | It Will Take You | Please Approach |
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10 minutes/client |
Customer Service Counter |
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10 minutes/ client | License Officer I /Clerk II |
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License and Fees Div., CTO |
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City Treasurer’s Office | |
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5 minutes/client | License Officer I |
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25 minutes/client |
License Officer I |
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MAYOR’S PERMIT FOR PUBLIC UTILITY VEHICLES, COUPON TRANSPORT, DELIVERY VANS, TRUCKS AND TRUCKING SERVICES |
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| Follow These Steps |
It Will Take You |
Please Approach |
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10 minutes/client |
Customer Service Counter |
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10 minutes/client | License Inspector |
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License and Fees Div., CTO | |
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City Treasurer’s Office | |
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PNP Traffic Division | |
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25 minutes/client | License Inspector I |
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MOTORIZED TRICYCLE PERMIT |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Inspector I |
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7 minutes/client | License Inspector I |
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City Treasurer’s Office |
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PNP-Traffic Division | |
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10 minutes/client |
Head, Permits & Licenses License Inspector I |
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Please Approach | |
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5-10 minutes |
License Inspector I | |
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5-10 minutes | License Inspector I | |
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City Treasurer’s Office |
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PNP-Traffic Division | ||
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10 minutes |
Head, Permits & License License Inspector I |
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PEDICAB DRIVER’S LICENSE |
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| Follow These Steps |
It Will Take You |
Please Approach |
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5 minutes |
License Inspector I |
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City Treasurer’s Office |
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10 minutes |
License Inspector I |
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MOTORIZED BOAT |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Inspector I |
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City Agriculture’s Office |
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7 minutes/client | License Inspector I |
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MAYOR’S CLEARANCE |
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| Follow These Steps | It Will Take You | Please Approach |
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5 minutes/client |
License Inspector I |
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5 minutes/client | License Inspector I |
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10 minutes/client | License Inspector I |
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SPECIAL PERMIT – BENEFIT DANCE |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Inspector I |
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City Treasurer’s Office | |
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Philippine National Police | |
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5 minutes/client | License Inspector I |
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SPECIAL PERMIT – COCKFIGHT |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Inspector I |
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City Treasurer’s Office | |
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Philippine National Police | |
Permit |
5 minutes/client | License Inspector I |
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| Follow These Steps | It Will Take You | Please Approach |
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5 minutes/client |
Clerk II |
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City Treasurer’s Office | |
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Philippine National Police | |
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5 minutes/client | Clerk II |
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| FEES |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Officer I |
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City Treasurer’s Office | |
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Philippine National Police | |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Officer I |
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City Treasurer’s Office | |
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Philippine National Police |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Officer I |
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City Treasurer’s Office |
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Philippine National Police |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Officer I |
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Philippine National Police |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client |
License Officer I |
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City Treasurer’s Office | |
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Philippine National Police |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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10 minutes/client |
License Officer I |
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City Treasurer’s Office |
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5 minutes/client | License Officer I |
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| Follow These Steps | It Will Take You | Please Approach |
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7 minutes/client | Clerk II |
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5 minutes/client | |
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City Treasurer’s Office |
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City Health Office |
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5 minutes/client | Clerk II |
TOURISM OFFICE |
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LOCATION:Dr. Jose C. Locsin Cultural and Civic Center Bldg., Zamora St., |
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It is a component of the Office of the City Mayor, supervised by the City Administrator, which handles programs and projects on tourism. It maintans a linkage with the provincial tourism office and other tourism offices in towns and cities of Negros Occidental. It has also a tie up with the Association of Tourism Officers of Negros Occidental, Department of Tourism and other sectors working for the promotion and marketing of tourism industry. |
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REQUESTS FOR VISITOR’S PERMIT TO PATAG, TOUR GUIDING, LECTURES ON TOURISM AND LOCAL HISTORY AND TRAININGS, SEMINARS AND WORKSHOPS AND OTHER TOURISM-RELATED ACTIVITIES |
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All requests for tourism related activities passing the Office of the City Mayor are always referred to the Tourism Division for implementation / action. |
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| Follow These Steps | It Will Take You | Please Approach |
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1 minute/client |
Receiving Clerk / Front Desk Personnel |
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1 minute/client |
Employee-in-Charge of Patag Accommodation |
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5 minutes/client |
Employee-in-Charge of Patag Accommodation |
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3 minutes/client |
Employee-in-Charge of Patag Accommodation |
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City Treasurer’s Office | |
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1 minute/client |
Employee-in-Charge of Patag Accommodation |
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1 minute/client | City Administrator |
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| Follow These Steps | It Will Take You | Please Approach |
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1 minute/client |
Receiving Clerk / Front Desk Personnel |
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1 minute/client |
Tourism Officer / Tour Guide |
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| Follow These Steps | It Will Take You | Please Approach |
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1 minute/client |
Tourism Officer / |
| All concerns with the Tourism Division are discussed thoroughly with the requesting person / organization to identify details and technical needs in operation |
PUBLIC MARKET |
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LOCATION: 2nd Level Public Market Bldg. No. 2, Burgos St., Silay City |
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Under the City Mayor’s Office, the Silay City Market administers and maintains the operation of the City Public Market through its authorized Market Supervisor and personnel. This serves and gives convenience to its constituents. It has its own ordinances to follow for regulation, establishment, administration and control. The Market Supervisor, who is under the direction of the City Mayor, is in charge of the administrative direction of all public markets in the City of Silay, including all personnel that may be assigned and detailed in its office. The Market Supervisor has the power to enforce the provisions of the ordinances, rules and regulations governing the operation of the public market. It is composed of eight (8) sections. |
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The personnel of the Public Market is responsible for preparing the lease application of the occupants for the smooth flow of securing their business permit. |
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Previous Year Business Permit (for old applicants) |
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| Follow These Steps | It Will Take You | Please Approach |
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15 minutes/client | Administrative Section Personnel |
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15 minutes/client |
In-Charge, Collection Section |
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City Treasurer’s Office / Other Concerned Offices |
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30 minutes/client | In-Charge, Administrative Division |
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5 minutes |
In-Charge, Administrative Division |
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Note : Occupants of the areas specified in the approved Business Permit |
COMMUNITY AFFAIRS |
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LOCATION: Dr. Jose C. Locsin Cultural and Civic Center Bldg., Zamora St., Silay City HEAD OF OFFICE: Armin Paredes |
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The Community Affairs Division under the Office of the City Mayor assists in the provision of financial assistance and other social needs of the less privileged Silaynons. Likewise, it formulates and assists in the implementation of special projects upon the approval of the City Mayor. After which, it monitors and evaluates the outcome of the said special projects. It coordinates and establishes linkages with other offices as the need arises that need the assistance of the division. |
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Indigent residents of Silay City seek the assistance of the division for them to avail of the burial assistance they need. Likewise, special projects formulated and implemented are envisioned to cater to the needs of the target beneficiaries. |
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| Follow These Steps | It Will Take You | Please Approach |
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1 minute |
Community Affairs Asst. I |
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City Administrator | |
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1 minute |
Community Affairs Asst. I |
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1 minute | Funeral Parlor |
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2-3 days |
Community Affairs Asst. I |
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City Administrator City Mayor’s Office |
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City Treasurer’s Office |
BIDS AND AWARDS |
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LOCATION : 2nd Level, East Wing, City Hall, Silay City |
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The Office of the Bids and Awards Committee ensures that all prospective suppliers are properly registered and accredited pursuant to existing procurement law. |
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OTHER REQUIREMENTS: |
white background)
specimen signature of Authorized Representative
(for single proprietorship) and Board Resolution and Secretary’s
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FEES |
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| How to avail of the service |
| Follow These Steps | It Will Take You | Please Approach |
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10 minutes | Secretariat |
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15 minutes |
Secretariat Technical Working Group |
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ISSUANCE OF BID DOCUMENTS, MINUTES AND OTHER DOCUMENTS TO ELIGIBLE BIDDER/S |
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The Bids and Awards Committee (BAC) issues bid documents to eligible bidder/s. |
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All eligible bidder/s. |
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| Follow These Steps | It Will Take You | Please Approach |
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2 minutes | BAC Secretariat |
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5 minutes | BAC Secretariat |
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City Treasurer’s Office | |
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5 minutes | BAC Secretariat |
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3 hours |
Bids and Awards Committee |
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2 minutes |
BAC Secretariat |
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SILAY HOUSINGAUTHORITY |
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LOCATION : 2nd Level, City Hall, Annex Bldg., Silay City |
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The Office is primarily responsible for the planning, implementation, monitoring, supervision, control and effective maintenance and operation of the resettlement project. It also originates the government on-site housing programs. |
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This service facilitates the processing of applications to avail award of lot at the Resettlement Project. |
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| Silay residents ejected by Court Orders, living in danger areas and in lots with infrastructure projects of the government. |
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| Follow These Steps | It Will Take You | Please Approach |
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5 minutes | Housing Officer |
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Dependent on the completion of the requirement of the applicant(s) |
Coordinator |
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½ to 1 day |
Coordinator |
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10 minutes | Housing Officer |
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1 week | Chairman |
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½ day |
Housing Officer & Coordinator |
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3 days to 1 week |
Housing Officer & Coordinator |
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3 days to 1 week |
Housing Officer & Coordinator |
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ON-SITE DEVELOPMENT AND OTHER ASSISTANCE |
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| Follow These Steps | It Will Take You | Please Approach |
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½ day |
Chairman/Housing Officer/Coordinator |
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½ day |
Housing Officer |
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1 week | Chairman/Housing Officer |
COOPERATIVES AND LIVELIHOODDevelopment office |
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LOCATION: 2nd Level City Hall Annex Bldg.,Silay City |
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The Cooperatives and Livelihood Development Office (CLDO) is mandated to organize and establish people’s organizations in the form of cooperatives and associations as self-reliant and self-governing organizations. The main objective of the program is to uplift the quality of life of the people and free them from the bondage of poverty. |
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The CLDO is tasked with the organization and development of cooperatives and associations by way of organizational, technical, managerial, financial, marketing and training services. Focus of project development is to generate sustainable and productive activities by the utilization of unemployed and under-employed labor and other resources. |
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This service facilitates the processing of applications to avail award of lot at the Resettlement Project. |
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Any organization composed of Silay City residents and duly registered with the Cooperatives Development Authority (CDA), Securities and Exchange Commission (SEC), or the Department of Labor and Employment (DOLE) and duly accredited with the Sangguniang Panlungsod of the City of Silay, may avail of the service.. |
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| Follow These Steps | It Will Take You | Please Approach |
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30 minutes |
Officer-in-charge |
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Officer-in-charge and Staff |
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10 minutes |
CLDO Staff |
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4 – 24 hours | CLDO Staff |
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1 week |
Officer-in-charge and Staff |
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2 weeks |
Officer-in-charge and Staff |
OFFICE OF THESANGGUNIANG PANLUNGSOD |
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LOCATION : SP Bldg., Generoso Gamboa St., Silay City |
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The Sangguniang Panlungsod, as a legislative body of the City shall enact ordinances, approve resolutions and appropriate funds for the general welfare of the city and its inhabitants. |
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LOCATION : Sangguniang Panlungsod Building PHONE NUMBER : (034) 495-4998 / (034) 4956636 |
| ISSUANCE OF SANGGUNIANG PANLUNGSOD DOCUMENTS AND RELATED CERTIFICATIONS |
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The Office of the Sangguniang Panlungsod issues certified copies of the Sanggunian documents, enacted and approved ordinances and resolutions. |
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| Follow These Steps | It Will Take You | Please Approach |
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10 minutes/client |
Legislative Staff Officer |
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City Treasurer’s Office | |
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30 minutes/client | Legislative Staff Officer |
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ISSUANCE OF CITY STICKER AND MOTORIZED TRICYCLE OPERATOR’S PERMIT (MTOP) |
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City Ordinance No. 11, Series of 2008 regulates the operation of motorized tricycles and grants franchise to operate the same within the city. It provides that all tricycles plying the areas within the territorial jurisdiction of Silay must secure a Motorized Tricycle Operator’s Permit (MTOP). The MTOP is the document issued to a natural or juridical person which grants franchise or conveys license to operate tricycle for hire over specified zones. |
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Follow These Steps |
It Will Take You |
Please Approach |
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10 minutes/client |
Utility Worker II |
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City Treasurer’s Office |
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30 minutes/client |
Utility Worker II |
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1 week |
Legislative Staff Officer III |
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2 weeks |
Utility Worker II |
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4 hours |
Chairman and Members, SP Committee on Transportation / |
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1 week | Legislative Staff Officer III |
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1 hour | Legislative Staff Assistant |
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5 minutes | Legislative Staff Officer III |
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10-12 days |
Office of the City Vice-Mayor / Office of the City Mayor |
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15 minutes |
Legislative Staff |
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CITY LEGAL OFFICE |
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LOCATION : 2nd Level, East Wing, City Hall, Silay City |
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The City Legal Office is the Office of the Chief Legal Counsel of the Local Government Unit, tasked with the duties and responsibilities embodied in Article 122(k)(2) of the Implementing Rules and Guidelines of Republic Act 7160. The Office has the primary duty to provide legal services and assistance for and in behalf of the City Government of Silay |
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PREPARATION OF SIMPLE LEGAL DOCUMENTS |
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Preparation of simple affidavits and contracts in response to the legal needs of the residents of Silay, more particularly those who cannot afford the services of a lawyer. |
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Any individual residing in the City of Silay or any legal entity doing business with the City Government of Silay, provided that the document being requested is simple in nature. This service does not include the preparation of complaint affidavits and similar complicated legal documents. |
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P30.00 per page (excluding notarial charges) |
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Follow These Steps |
It Will Take You |
Please Approach |
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5 minutes |
CLO Clerk / Secretary |
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City Treasurer’s Office |
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5 minutes |
CLO Clerk / Secretary |
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5 minutes |
CLO Clerk / Secretary |
| Attachment | Size |
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| cover.jpg | 76.45 KB |
| 1breaker.jpg | 14.06 KB |
| 2Madayag.jpg | 47.67 KB |
| 3abello.jpg | 62.19 KB |
| 4mendoza.jpg | 50.21 KB |
| 5city mayor.jpg | 50.05 KB |
| 6mark andrew golez final.jpg | 61.01 KB |
| 7Torres.jpg | 59.41 KB |
| 8vision.jpg | 71.52 KB |
| 9ServicePledge.jpg | 29.68 KB |
| 10acknowledgment.jpg | 43.7 KB |
| 11forwordfinal.jpg | 37.63 KB |
| 12BREAKER 2.jpg | 10.23 KB |
| 13table of content final.jpg | 37.02 KB |














